Quick Navigation

mountains

RSS Feeds
 

About The Patient Portal

What is the Patient Portal?

 

The Peninsula Internal Medicine, P.C. Patient Portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view and manage their health information, communicate with PIM staff, and make payments.

 

Why do we encourage PIM patients to use the Patient Portal? Because the Portal enhances patient-provider communication, empowers patients, and supports care between visits. Put simply, the Portal facilitates patient engagement and strengthens the links between the patient and the provider at Peninsula Internal Medicine, P.C.

Do you know the PIM Patient Portal has an app for mobile devices? Click here for more details

Frequently Asked Questions

How do I get my username and password for the Patient Portal?

If you’re new to the Patient Portal, click the Patient Portal Log In button on the PIM webpage. Then click the yellow Create Account button to begin the registration process.

 

You will then be prompted to create your User ID and Password. Be sure to keep these on file, as you will need this information each time you log in to the Patient Portal.

 

Once you have created your User ID and Password, continue the registration process by filling in the form as prompted, making sure to fill in the mandatory fields marked by red asterisks.

 

After finishing the form to the best of your ability, click the yellow Submit button at the bottom of the page. You are now registered with the PIM Patient Portal. After submitting the form, navigate to your Patient Page by clicking the link titled Back To My Patient Page to request appointments, manage payments, and more.

How do I know my information on the Patient Portal is secure?

Data sent using the Patient Portal is encrypted and 100% secure. Further, the information maintained on the Portal is not your medical record in its entirety, but merely a “snapshot” of some of the most important information. This “snapshot” is stored on a secure server.

Some of my information is wrong. How do I correct it?

Information that is correct and up to date is crucial for the Patient Portal to function properly. If you notice an error in your demographic information, please send us a change request through the portal. If you see information in your medical history that is incorrect, please notify our office.

Should I ask emergency-related questions on the Patient Portal?

The PIM Patient Portal is intended to enhance the communication between you and your provider about non-urgent medical issues. Please call PIM directly for any questions you need answered within on business day or sooner.

How do I schedule an appointment with a provider?

Video directions coming soon!

How do I update my account information?

Video directions coming soon!

Do messages received through the Portal become a permanent part of my medical record?

Video answer coming soon!

Why can't I view my entire medical records in my patient portal?

The Portal does not allow all portions of your medical records to be visible. Tests, vaccines, etc. that were done prior to initiation of PIM’s Patient Portal will not be visible. Additionally, there are certain types of medical information that will never appear in Patient Portal.

 

If you want a complete copy of your medical record, contact PIM directly by telephone or in person. Never assume that your Patient Portal record is your complete medical record or contains your complete insurance information.

What if I forget my username and/or password?

If you can’t log in to your Patient Portal account because you’ve lost your user ID or password, navigate to the Patient Portal Log In page by clicking one of the Patient Portal Log In buttons on the PIM website.

 

Under the text fields where you would normally type your User ID and Password, notice the small, blue links titled Forgot Your User ID? and Forgot Your Password? Click on the link that applies to you, and follow the prompts to recover your log in information.